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Grievance Mechanism
ARQ SME BDC strives to implement best-in-class corporate governance mechanisms in its own organization as well as in the companies in which we invest.
Our latest ESG Policy is set attached hereto ARQ SME BDC ESG Policy.
We take our stakeholders seriously and all complaints made in good faith will be investigated promptly and impartially. ARQ SME BDC treats all grievance-related data with the utmost privacy to protect the identity of victims and ensure the safety of individuals filing reports. Our grievance policy requires that:
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Each complaint is recorded, assessed, and appropriately responded to.
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Involved parties are informed about the nature of the complaint, and communication is appropriate and timely.
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All complaints are kept private and confidential.
Complaints and grievances can be filed anonymously via our Grievance Mechanism Form.
ARQ SME BDC will work with relevant parties to address the cause of complaints and inform the complainant of any such actions taken.
If your issue is regarding safeguarding and if you do not feel that your issue has been sufficiently resolved, you may also report the incident directly to the Australian Department of Foreign Affairs and Trade.
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